Privacy Policy

Introduction

At Closer Technologies, Inc., we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company)
• Usage data and preferences
• Communication data when you contact us
• Integration-related data necessary for service functionality

Third Party Service Data

When you connect third party services to Closer, we collect and process the following data:

• Email messages and metadata (subject, sender, recipient, timestamps)
• Calendar events and meeting information
• Documents and files (when shared or referenced)
• Contact information

We only access and collect third party service data that is necessary to provide our sales automation and workflow services.

How We Use Your Information

We use the collected information for:

• Providing and maintaining our service
• Improving user experience and service functionality
• Communicating with you about updates and features
• Ensuring security and preventing fraud

Use of Third Party Service Data

Third party service data is used exclusively to provide and improve Closer's functionality, including:

• Analyzing email communications to generate deal insights and summaries
• Syncing calendar information to identify meeting schedules and availability
• Accessing shared documents to provide context for sales conversations
• Connecting contact information to maintain relationship records

We do not use third party service data for advertising, data brokerage, or any purpose unrelated to our service functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• End-to-end encryption for data transmission
• Secure cloud storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist in operating our service (under strict confidentiality agreements)

Third Party Service Data

We do not share, transfer, or disclose third party service data to any other parties except as required to provide our core service functionality. Third party service data is never sold or used for advertising purposes.

Third-Party Integrations

Our service integrates with various third-party services including email providers, CRM systems, and productivity platforms. When you enable these integrations, you may be subject to their respective privacy policies. We only access data from these services as necessary to provide our functionality.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Account data: Retained while your account is active and for up to 2 years after account closure
• Third party service data: Retained only as long as necessary to provide our services, with automatic deletion when integrations are disconnected
• Communication data: Retained for up to 3 years for customer support purposes
• Usage analytics: Aggregated and anonymized data may be retained indefinitely for service improvement

When data retention periods expire, we securely delete or anonymize the data. You may request early deletion of your data by contacting us.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Revoke consent for third party service data access
• Data portability (receive your data in a structured format)
• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@closer.so. We will respond to your request within 30 days.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@closer.so